Pricing & billing

Every price on OnTrend Health is billed monthly and includes the medication, the online visit with a licensed provider, ongoing messaging with your care team and shipping. There are no hidden visit or shipping fees.

You pay $0.00 when you place your order request. After you order, we email you a secure link to add your card. You're charged only if a licensed provider from LocumTele approves treatment, usually within 24–48 hours. Your first billing date is the day treatment is approved. Not approved = not charged, and nothing ships.

Your plan renews automatically at the price and interval shown until you cancel, and you can cancel any time before your next refill from your account, by emailing support@ontrendhealth.com or by calling +1 (757) 773-5968. Your provider checks in before refills.

We do not accept insurance. Some expenses may qualify for HSA/FSA reimbursement; this is not guaranteed, so check with your plan administrator.

Charges appear on your statement as ONTREND HEALTH.